Refund policy
At Orelisse, customer satisfaction is our highest priority. If your purchase does not meet your expectations, we're here to help.
30-Day Return Policy
We proudly offer a 30-day free return and refund policy. You may request a return within 30 days of receiving your order.
Eligible Items
Returned items should:
- Be unused whenever possible
- Be returned in their original packaging
- Include all accessories and components
Minor packaging damage caused during shipping will not affect your return eligibility.
Free Returns
We provide free returns for eligible orders. Simply contact our customer support team before sending any item back.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days and include photos of the issue. We will provide a replacement or full refund at no additional cost.
Non-Returnable Items
Returns may not be accepted for:
- Custom-sized curtains made to customer specifications
- Items intentionally damaged after delivery
- Products returned without prior authorization
Refund Process
After receiving and inspecting your returned item, refunds will be processed to your original payment method.
Most refunds appear within 5–10 business days, depending on your payment provider.
To begin a return, contact:
Email: support@orelisse.shop